Frequently asked questions

Signing Up
How do I sign up for Hopr?
I didn’t receive an OTP
I’m unable to Log in
Account related
Why is verification required?
Why do I need to share my work Email ID for verification?
Can I switch between being a guest and a host?
Ride Related
How do I offer a ride as host?
How do I find a ride as guest?
How do I check my matches?
Can I cancel a ride after it's confirmed?
What if my host doesn’t show up?
What is a Daily Ride?
How can I contact my host/guest?
Where can I find the guest’s pickup address?
Can I cancel just one ride from my daily schedule?
Referrals
How does the referral program work?
Can I enter a code after I’ve already signed up on Hopr?
When will I get my reward?
How can I maximize my referral rewards?
Where can I track my referrals?
Is there a limit to how many people I can refer to
Payments
How is ride fare calculated?
I paid for a ride but didn’t take it. What should I do?
I didn't receive payment for ride offered
How do I pay for a ride?
What if the host cancels the ride after I’ve made the payment?
Safety
Is it safe to carpool/ bikepool with someone I don’t know?
How can I verify the identity of my co-rider?
What safety checks are in place for ride givers (hosts)?
What should I do if I feel unsafe during a ride?
Can I report a host?