Privacy Policy - Flexiride Solutions Private Limited (Hopr)
Introduction
Your privacy matters to Flexiride Solutions Private Limited (the "Company", "we", "Flexiride", "us" or "our"). This Privacy Policy ("Policy") describes how we collect, use, process, store, retrieve, disclose, transfer and protect your information.
This includes personal information and sensitive personal data or information ("Information") that Flexiride receives through:
Your use of the HOPR mobile applications ("HOPR App")
Our website https://www.hopr.mobi/
Offline interactions such as emails, phone calls, or in-person communication
While availing any services provided by Flexiride
The website and HOPR App together are referred to as the “Platform.”
The terms “you” and “your” refer to:
A Host
A Guest
Any other user of the Platform or Services.
The term “Services” refers to all services offered by Flexiride in accordance with the applicable terms and conditions.
This Privacy Policy must be read together with the Terms and Conditions available on the Platform.
1. User Acceptance
By accessing or using the Platform or Services, you agree and consent to this Privacy Policy and any updates made by the Company.
All collection and processing of your Information will comply with applicable laws including:
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Other applicable regulations
If you do not agree with this Policy, please do not use the Platform.
You also represent that:
The information you provide is authentic, accurate, current, and updated
You have the right and consent to provide such information
The information shared does not violate any law, agreement, or legal order
If you provide information about other individuals, you have authority to do so.
2. Definitions
Device
Any computer, mobile device, or other device used to access the Services.
Device Identifier
Unique identifiers such as IP address associated with the device.
Guest
A person booking ride services using the Platform.
Host
A person offering ride services using the Platform.
Personal Information
Information that can identify you personally, such as:
Name
Email address
Mobile number
TPSP (Third-Party Service Provider)
Any third party providing services on behalf of Flexiride.
Promotion
Contests, rewards, or promotional activities conducted by Flexiride.
3. Information We Collect
I. Information You Provide to Us
Personal Information
We may ask you to provide personal information while registering or using our services.
This information may be collected through:
Account registration forms
Contact forms
Customer support interactions
In-app activities
We only collect information necessary for lawful purposes connected with providing our Services.
Types of Information Provided
Account Information
When creating or updating your account, we may collect:
Name
Email address
Mobile number
Address
Gender
Date of birth
Profile photo
Login credentials
Banking or payment information (where permitted)
Saved Information
We may store information to process future transactions such as:
Contact details
Address
Billing information
Emergency contact details
Verification Information (For Hosts)
For Hosts we may collect:
Profile photo
Real-time selfies for identity verification
Driving license
Aadhaar or PAN details
Location details
Vehicle documents
Vehicle registration
Vehicle fitness certificates
Insurance documents
Pollution certificates
These documents help verify eligibility to provide ride services.
Additional Information
We may also collect information when you:
Contact customer support
Send messages through the app
Provide ratings or reviews
Participate in referrals
If you refer a friend, we may collect their contact details for promotional purposes.
Content Restrictions
Users must not upload or share content that is:
Harmful or offensive
Pornographic or obscene
Misleading or fraudulent
Promoting violence, hatred, or illegal activity
Threatening national security or public order
II. Information Collected During Use of the HOPR App
Transaction Information
We collect details of rides such as:
Pickup and drop locations
Distance travelled
Trip history
Payment information (subject to law)
Location Data
For Hosts
Location data is collected when the Host marks themselves “Available” on the app, even if the app is running in the background.
For Guests
Location data may be collected:
When a ride is requested
During the trip
While the app is active
This data helps with:
Ride matching
Pickup accuracy
Safety features
Fraud prevention
Usage Information
We automatically collect information about how users interact with the Platform such as:
Pages visited
Time spent on the app
Search activity
Feature usage
Device Information
We may collect technical information including:
Device model
Operating system
Mobile network
Device identifier
Preferred language
App interactions and gestures
Sensitive data from other apps or passwords are not collected.
SMS / Text Messages
With your permission, we may access SMS for:
One-time password (OTP) verification
Auto-filling transaction verification details
We do not share SMS data with third parties except as stated in this policy.
Call Details
Customer support calls may be recorded for service improvement and dispute resolution.
Cookies
Cookies may be used to collect usage information.
Users may disable cookies through browser settings, though some app features may not function properly.
III. Information Provided by Third Parties
We may receive information from:
Business partners
Payment providers
Analytics services
Technical service providers
Public sources
Marketing lists or social networks
4. How We Use Your Information
We collect information primarily to improve your experience and provide services.
Uses include:
Creating and managing user accounts
Verifying identity
Providing ride services
Monitoring platform performance
Customer support and troubleshooting
Security and fraud prevention
Sending service notifications
Improving platform features
Ride Coordination
Some information is shared between Hosts and Guests to enable ride services, including:
Name
Phone number
Pickup location
Drop location
Vehicle details
Tracking information
Location Usage
Location data helps with:
Matching Hosts and Guests
Determining pickup points
Trip tracking
Safety features
Marketing and Promotions
We may use information to:
Offer rewards or discounts
Send service updates
Provide promotional offers
However, we do not use your information for targeted advertising.
Analytics and Business Operations
Information may also be used for:
Data analysis
Improving services
Product development
Internal reporting
Organizational Ride Reports
For organizations participating in corporate carpool programs, we may share reports with company departments such as:
HR
Admin
Transport
EHS
Reports may include:
Ride statistics
Distance travelled
Top ride providers
Usage metrics
5. Disclosure of Information to Third Parties
We do not sell or rent your information.
However, information may be shared in the following cases.
A. When You Consent
If you choose to receive offers from third parties through the Platform, your information may be shared with them.
Their privacy policies will apply.
B. Third-Party Service Providers
We may share data with service providers who assist with:
Hosting
Payment processing
Customer support
Fraud prevention
Analytics
Identity verification
These providers are required to maintain the same level of data protection.
C. Co-Branded Services
Some services may be offered with partner companies.
In such cases your information may be shared with those partners.
D. Promotions
Participation in contests or promotions may require sharing your information with sponsors or organizers.
E. Legal Requirements
We may disclose information when required by law or to:
Comply with legal obligations
Protect rights and property
Prevent fraud or illegal activity
Ensure public safety
F. Affiliates and Business Transfers
Information may be shared with company affiliates or transferred during:
Mergers
Acquisitions
Business restructuring
G. Market Research
Data may be shared for:
Market studies
Data analysis
Service improvements
6. Third-Party Links and Services
The Platform may contain links to third-party websites or services.
These services operate independently and have their own privacy policies.
Flexiride is not responsible for their privacy practices.
7. Information Collected by Hosts or Guests
This Policy does not apply to information collected directly by Hosts or Guests during ride services.
8. Updating Information and Account Cancellation
Users are responsible for maintaining accurate information.
You may:
Update information through your account
Contact customer support for corrections
Cancel your account if desired
If essential information is missing or inaccurate, access to services may be restricted.
Data Retention
We retain your information:
While your account is active
Up to 180 days after account termination
After that, the data may be:
Deleted
Anonymized
Used only for analytics purposes
9. Security
We implement industry-standard security measures including:
Encryption
Firewalls
SSL security
However, no system is completely secure, and users transmit information at their own risk.
Users should never share their passwords with others.
10. Information of Children
The Platform is intended only for users 18 years or older.
We do not knowingly collect information from children under 18.
11. Grievance Officer
If you have concerns regarding your information, contact:
Email: support@hopr.mobi
Our grievance officer will attempt to resolve your concerns promptly.
12. Changes to the Privacy Policy
Flexiride may update this Policy periodically. Changes will be posted on the Platform and may be communicated via email or app notification. Continued use of the Platform after updates indicates acceptance of the revised Policy.
Contact Information
Email: support@hopr.mobi
Website: www.hopr.mobi/
